Problems Solved:

  • Finding good employees

  • Poor social skills

  • Reliability


Significant Challenges in the Technology Industry:

  • Finding good employees
  • Drug use
  • Poor leadership
  • Reliability
  • Fighting among employees
  • Theft of company property or equipment
  • Violation of confidentiality or proprietary information

Help Desk Case Study

CASE STUDY:  Technology Developer

Company has offices in three countries.
Client for 9 years
250 employees

Help Desk Impact:

  • Hiring
    • Sourced 2500 resumes
    • Staffed field personnel as well as C-suite
  • Culture
    • Three employee handbooks: validated for US, UK and Canada
    • 34 job descriptions
    • Rebuilt structure after operations implosion caused by former owner
  • Training
    • 14 one-hr. training sessions
  • Gov’t Agency Mitigation
    • Represented and won six DOL cases
    • Won 13 meritless unemployment cases
    • Repelled 2 DOL audits
  • Employee Issues
    • 3 issues/week
  • Legal Issues
    • 110 hours used, per year
    • Recovered stolen laptops from rogue employees


Contributed to company’s return  to profitability in nine months, after near miss with Chapter 7.

$1.3 milion/year

Help Desk fees paid: $5,000/month (250 employees)


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TSG HR Help Desk "Make it Whole" Guarantee

If the TSG-HR Help Desk provides information that leads to unexpected expense in resolving the issue, we will represent our client company against legal or regulatory agency and resolve it, at our cost.