Your Outsourced Human Resources Solution

HR Help Desk: 24/7 access to real outsourced HR experts who will solve your HR problems and deal with day-to-day questions and issues

TL;DR Why waste your time looking for answers and then wondering which option to pick?

TSG-HR Help Desk vs. Google Search for HR Advice

Graphic depicting the search for solutions to HR problems

Outsource Human Resources Management to Experts

10 Reasons to Choose TSG-HR Help Desk

#1

Call Anytime You Have a Question

Take advantage of unlimited calls to our Help Desk to discuss employee-related problems with a live person. Get information you know you can trust exactly when you need it.

#2

Get Expert Guidance from HR Pros

Trust our in-house specialists for accurate and effective guidance on workers compensation, fraud, theft, unemployment matters, drug testing, workplace violence, turnover reduction and other business-critical HR matters.

#3

Actionable Legal Advice is Included

Receive qualified legal advice on everyday employee-related questions PLUS guidance on employment agreements, contracts, non-disclosures/non-competes, court orders, and more.

#4

Employee Ethics Hotline

Provide a safe environment for employees to discuss and vent issues before they become problems. (Confidential issue report sent to designated Manager)

#5

Web-Based Training

Deliver training for leaders and line personnel on HR for non-HR Managers. Topics include conflict management, harassment avoidance, turnover reduction, and more.

#6

Get Help Hiring the Right People

Access our in-house recruiters for guidance and assistance with sourcing of candidates and on-boarding new employees. We will build the job description, post the job, screen applicants, set appointments and complete on-boarding.

#7

Reduce Turnover

Valued employees stay when they feel supported, valued and respected. Combining management training with well-defined job descriptions and performance coaching techniques will improve employee retention.

#8

Mitigate Regulatory Issues & Audits

Start-up audit identifies areas of non-compliance while HR specialists proactively notify clients of changing rules and regulations.

#9

DOL & Unemployment Case Management

Navigate the often-confusing maze of paperwork and hearing protocols. Our HR specialist will take the lead and our legal team will support clients at no additional cost.

#10

Create HR Infrastructure to Support Leaders

Give leaders the tools they need to manage teams effectively by developing employee handbooks, job descriptions, hiring and termination documents, promotion/demotion forms and more.

SCHEDULE A CONSULT RIGHT NOW !

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Are you curious about how the HR Help Desk might fit in your organization?

A Week in the Life of an Acting HR Manager

Meet Sandra, the marketing manager for a soft goods manufacturer who has recently been tasked with HR responsibilities within the company. She uses the HR Help Desk as a resource several times each week, because while she has the interpersonal skills to make the staff feel comfortable, she does not have the training to handle these problems for the company. The company has 60 employees.

Here’s a sample of Sandra’s interactions with the HR Help Desk.

Monday

Sandra calls the Help Desk:

“We have an employee — Danny — who is causing issues with other people on the production line. It looks like it’s intentional to his supervisor. Other employees have to work harder because of his actions, and I think it’s time to take action. This has gone on for too long.”

The Help Desk expert digs deeper for details with questions:

How long has this been going on?
Is there any documentation of his previous actions?
Is progressive discipline already underway?

Sandra is new to this responsibility, but it appears her predecessor did not document any prior actions.

The Help Desk expert acts:

Documents Danny’s most recent action and develops the progressive discipline plan.
Conducts a meeting with Danny and Sandra to lay out the issue, defines the actions Danny can take to correct his behavior, and outlines the consequences of further bad acts.
Sets a follow-up meeting with Danny and Sandra.
Reminds Sandra that all employees have access to a confidential Employee Hotline, so that anyone who is impacted by Danny’s bad behavior can ask for help or recommendations.

This issue was raised and resolved (insofar as the disciplinary plan was implemented) within a single day.

Tuesday

Sandra calls the Help Desk:

“Bethany has been with us for two years and has always been a good employee. She called out last Thursday and Friday. On Monday, she didn’t show up to work — but didn’t call out. I guess it’s time to let her go, right?”

The Help Desk expert — again — digs in to get more details:

Why did she call out on Thursday and Friday? Illness?
Confirms that there’s no history of absenteeism.
Could there be a personal issue behind this?

Sandra confirms that this is new behavior for Bethany. She shares that Bethany has several extended family members living with her who have hit on hard times. So, there could be something going on there, but she doesn’t know for sure.

The Help Desk expert acts:

Places a call to Bethany and gently questions her to see what is going on.
Discovers that Bethany is being crowded and verbally mistreated by a new co-worker, and that Bethany is afraid to come to work.
Explains that the Help Desk will be her advocate in resolving this issue with her employer and starts that process.
Conducts an interview with the aggressive employee and discusses consequences.
Drafts a company-wide email describing the Employee Hotline — when to use it and how it’s beneficial to employees.
Schedules an online training session with Supervisors to discuss visible warning signs of aggression or abuse of co-workers.

By Friday, Bethany is back at work; the co-worker who overstepped has been contacted and has admitted to being aggressive with Bethany. A progressive discipline plan is now in place.

Friday

Sandra calls the Help Desk:

“We have an employee who has been out with a worker’s comp claim for the last 90 days. He was released to return to work three days ago, but we haven’t heard from him”

The HR Help Desk expert steps in:

Calls the employee to check in, with authority to terminate employee under the “three-day no call, no show” rule, if appropriate.
Reaches a family member instead of the employee and is told that the employee is actually working another job at another plant, while he’s been collecting worker’s comp.
Informs the employer’s insurance carrier of this situation; the carrier investigates and gets a video recording of the employee working while supposedly unable to work.
Provides insurance carrier’s video to the employer.
Informs employee that his employment is terminated and that his fraud has been reported to the insurance carrier.

The terminated employee retains an attorney and files a discrimination charge against the company, which also involves the Department of Labor.

The HR Help Desk expert acts again:

Calls in TSG Legal Team, who responds to the ex-employee’s attorney and the Department of Labor with the necessary evidence.

Within a week of the legal team’s response, both the Department of Labor and the ex-employee drop their cases.

The TSG HR Help Desk Will Navigate Every HR Issue

The TSG HR Help Desk Team is here to provide guidance on all HR issues -- from the common to the exceptional -- including legal and regulatory challenges.

Call 800-961-3053 to see what a difference having real-time support on HR issues can make.

What was the last issue you tried to solve with Google?

Call right now and ask the Help Desk what to do

Get a specific recommendation -- not the promise of a call-back.

800-961-3053

If you'd rather send an email -- here's the contact link -- but the power of the Help Desk is in the interaction with our HR experts. Call now and experience it first-hand: 800-961-3053.