Problems Solved:

  • High turnover

  • Staff in-fighting

  • Workplace drama

  • Drug use

Healthcare Industry

Significant Challenges in the Healthcare Industry:

  • High turnover
  • In-fighting among staff
  • High drama workplace
  • Finding good employees
  • Drug use
  • Falsifying documentation
  • Poor practice leadership
  • Reliability
  • Theft of company property or equipment
  • Violation of confidentiality or proprietary information
  • Poor customer service

Help Desk Case Study

CASE STUDY:  Medical Specialty Practice

Client has two offices
Six years as a client, 12 employees

Help Desk Impact:

  • Hiring
    • Sourced 200 resumes
    • Staffed both offices
  • Culture
    • Two employee handbooks, amended each year
    • 9 job descriptions
  • Training
    • Nine one-hr. training sessions
  • Gov’t Agency Mitigation
    • Won 6 meritless unemployment cases
    • Repelled 1 Dept of Health audit
  • Employee Issues
    • 2 issues/ week
  • Legal Issues
    • 8 hours avg/year


Reduced turnover from 90% to an average of 2% in 11 months

Retained office manager for 12 years and raised average retention to 8 years (industry average is 2 years)


Help Desk fees paid: $500/month


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TSG HR Help Desk "Make it Whole" Guarantee

If the TSG-HR Help Desk provides information that leads to unexpected expense in resolving the issue, we will represent our client company against legal or regulatory agency and resolve it, at our cost.