Service Industry

Problems Solved:

  • Employee turnover

  • Theft

  • Safety

  • Drug use

Service Industry

Significant Challenges in the Service Industry:

  • Turnover
  • Theft of company and client property
  • Drug use
  • Safety
  • Cleanliness
  • Fighting among the staff
  • Limited management skills
  • Reliability
  • Arguing with customers
  • Disregarding training
  • Falsifying  documentation
  • Fighting with customers

Help Desk Case Study

CASE STUDY:  Concierge Services

Company provides concierge services in major metro city.
Client for 2 years (acquired by another company in 2019)
81 employees

Help Desk Impact:

  • Hiring
    • Sourced 2500 resumes
    • Staffed field personnel to Director level
  • Culture
    • Four employee handbooks
    • 17 job descriptions
    • Discretely removed Ops Director guilty of discriminatory practices
  • Training
    • Nine one-hr. training sessions
  • Gov’t Agency Mitigation
    • Represented and won two DOL cases, settled two cases
    • Won 11 meritless unemployment cases
    • Repelled 1 DOL/IRS audit
  • Employee Issues
    • 9 issues/ week
  • Legal Issues
    • 75 hours avg/year


Reduced turnover from 122% to 61% in nine months.  Represents 44 employees who did not leave.


Help Desk fees paid: $3,000/month (81 employees)


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TSG HR Help Desk "Make it Whole" Guarantee

If the TSG-HR Help Desk provides information that leads to unexpected expense in resolving the issue, we will represent our client company against legal or regulatory agency and resolve it, at our cost.