Significant Challenges in the Service Industry:
- Turnover
- Theft of company and client property
- Drug use
- Safety
- Cleanliness
- Fighting among the staff
- Limited management skills
- Reliability
- Arguing with customers
- Disregarding training
- Falsifying documentation
- Fighting with customers
Help Desk Case Study
CASE STUDY: Concierge Services
Company provides concierge services in major metro city.
Client for 2 years (acquired by another company in 2019)
81 employees
Help Desk Impact:
- Hiring
- Sourced 2500 resumes
- Staffed field personnel to Director level
- Culture
- Four employee handbooks
- 17 job descriptions
- Discretely removed Ops Director guilty of discriminatory practices
- Training
- Nine one-hr. training sessions
- Gov’t Agency Mitigation
- Represented and won two DOL cases, settled two cases
- Won 11 meritless unemployment cases
- Repelled 1 DOL/IRS audit
- Employee Issues
- 9 issues/ week
- Legal Issues
- 75 hours avg/year
Results:
Reduced turnover from 122% to 61% in nine months. Represents 44 employees who did not leave.
DOLLARS SAVED THROUGH HELP DESK
$700,000/year
Help Desk fees paid: $3,000/month (81 employees)
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TSG HR Help Desk "Make it Whole" Guarantee
If the TSG-HR Help Desk provides information that leads to unexpected expense in resolving the issue, we will represent our client company against legal or regulatory agency and resolve it, at our cost.