Significant Challenges in Food and Beverage Industry:
- Employee turnover
- Theft
- Drug use
- Safety
- Poor or limited management skills
- Cleanliness
- Staff fighting
- Reliability
- Arguing with customers
- Disregarding training
CASE STUDY: Brew Pub
Two years as a client, 30 employees
Help Desk Impact:
- Hiring
- Sourced 1800 resumes
- Found 47 candidates
- Hired 31 staff
- Onboarded all
- Culture
- Employee handbook
- Nine job descriptions
- Training
- Three one-hr. training sessions
- Leadership mentoring: 8 hours
- Employee Issues
- 15/year
- Legal Issues
- 17 hours used
- Supported partner separation
DOLLARS SAVED THROUGH HELP DESK
$34,870
Help Desk fees paid: $7,000 annually
2019 HR Issues & Statistics
for the Food & Beverage Industry.
Significant Challenges in the Technology Industry:
- Finding good employees
- Drug use
- Poor leadership
- Reliability
- Fighting among employees
- Theft of company property or equipment
- Violation of confidentiality or proprietary information
CASE STUDY: Technology Developer
Company has offices in three countries.
Client for 9 years
250 employees
Help Desk Impact:
- Hiring
- Sourced 2500 resumes
- Staffed field personnel as well as C-suite
- Culture
- Three employee handbooks: validated for US, UK and Canada
- 34 job descriptions
- Rebuilt structure after operations implosion caused by former owner
- Training
- 14 one-hr. training sessions
- Gov’t Agency Mitigation
- Represented and won six DOL cases
- Won 13 meritless unemployment cases
- Repelled 2 DOL audits
- Employee Issues
- 3 issues/week
- Legal Issues
- 110 hours used, per year
- Recovered stolen laptops from rogue employees
Results:
Contributed to company’s return to profitability in nine months, after near miss with Chapter 7.
DOLLARS SAVED THROUGH HELP DESK
$1.3 milion/year
Help Desk fees paid: $5,000/month (250 employees)
2019 HR Issues & Statistics
for the Technology Industry.
Significant Challenges in the Service Industry:
- Turnover
- Theft of company and client property
- Drug use
- Safety
- Cleanliness
- Fighting among the staff
- Limited management skills
- Reliability
- Arguing with customers
- Disregarding training
- Falsifying documentation
- Fighting with customers
CASE STUDY: Concierge Services
Company provides concierge services in major metro city.
Client for 2 years (acquired by another company in 2019)
81 employees
Help Desk Impact:
- Hiring
- Sourced 2500 resumes
- Staffed field personnel to Director level
- Culture
- Four employee handbooks
- 17 job descriptions
- Discretely removed Ops Director guilty of discriminatory practices
- Training
- Nine one-hr. training sessions
- Gov’t Agency Mitigation
- Represented and won two DOL cases, settled two cases
- Won 11 meritless unemployment cases
- Repelled 1 DOL/IRS audit
- Employee Issues
- 9 issues/ week
- Legal Issues
- 75 hours avg/year
Results:
Reduced turnover from 122% to 61% in nine months. Represents 44 employees who did not leave.
DOLLARS SAVED THROUGH HELP DESK
$700,000/year
Help Desk fees paid: $3,000/month (81 employees)
2019 HR Issues & Statistics
for the Service Industry.
Significant Challenges in for Government Contractors:
- Union grievances
- Contract interpretation
- Union workers misunderstanding union responsibilities
- Turnover
- Theft of company and client property
- Drug use
- Safety
- Cleanliness
- Fighting among staff
- Poor leadership
- Limited management skills
- Reliability
- Arguing with customers
- Disregarding training
- Falsifying documentation
CASE STUDY: Janitorial & Construction Services
Client for 4 years
87 employees
Help Desk Impact:
- Hiring
- Sourced 2500 resumes
- Staffed field personnel as well as C-suite
- Culture
- Two employee handbooks
- 24 job descriptions
- Discrete removal of C-suite employee guilty of embezzlement
- Training
- Eight one-hr. training sessions
- Gov’t Agency Mitigation
- Represented and won two DOL cases
- Won 7 meritless unemployment cases
- Repelled 1 DOL audit
- Employee Issues
- 2 issues/ week
- Legal Issues
- 50 hours avg/year
Results
Reduced turnover from 72% to an average of 15% in nine months
DOLLARS SAVED THROUGH HELP DESK
$550,000/year
Help Desk fees paid: $3,000/month (87 employees)
2019 HR Issues & Statistics
for Government Contractors
Significant Challenges in the Healthcare Industry:
- High turnover
- In-fighting among staff
- High drama workplace
- Finding good employees
- Drug use
- Falsifying documentation
- Poor practice leadership
- Reliability
- Theft of company property or equipment
- Violation of confidentiality or proprietary information
- Poor customer service
CASE STUDY: Medical Specialty Practice
Client has two offices.
Six years as a client, 12 employees
Help Desk Impact:
- Hiring
- Sourced 200 resumes
- Staffed both offices
- Culture
- Two employee handbooks, amended each year
- 9 job descriptions
- Training
- Nine one-hr. training sessions
- Gov’t Agency Mitigation
- Won 6 meritless unemployment cases
- Repelled 1 Dept of Health audit
- Employee Issues
- 2 issues/ week
- Legal Issues
- 8 hours avg/year
Results
Reduced turnover from 90% to an average of 2% in 11 months
Retained office manager for 12 years and raised average retention to 8 years (industry average is 2 years)
DOLLARS SAVED THROUGH HELP DESK
$100,000/year
Help Desk fees paid: $500/month
2019 HR Issues & Statistics
for the Healthcare Industry
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TSG HR Help Desk Stats
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SupportedThrough May, 2023
TSG HR Help Desk "Make it Whole" Guarantee
If the TSG-HR Help Desk provides information that leads to unexpected expense in resolving the issue, we will represent our client company against legal or regulatory agency and resolve it, at our cost.