Significant Challenges in the Healthcare Industry:
- High turnover
- In-fighting among staff
- High drama workplace
- Finding good employees
- Drug use
- Falsifying documentation
- Poor practice leadership
- Reliability
- Theft of company property or equipment
- Violation of confidentiality or proprietary information
- Poor customer service
Help Desk Case Study
CASE STUDY: Medical Specialty Practice
Client has two offices
Six years as a client, 12 employees
Help Desk Impact:
- Hiring
- Sourced 200 resumes
- Staffed both offices
- Culture
- Two employee handbooks, amended each year
- 9 job descriptions
- Training
- Nine one-hr. training sessions
- Gov’t Agency Mitigation
- Won 6 meritless unemployment cases
- Repelled 1 Dept of Health audit
- Employee Issues
- 2 issues/ week
- Legal Issues
- 8 hours avg/year
Results
Reduced turnover from 90% to an average of 2% in 11 months
Retained office manager for 12 years and raised average retention to 8 years (industry average is 2 years)
DOLLARS SAVED THROUGH HELP DESK
$100,000/year
Help Desk fees paid: $500/month
FIND OUT RIGHT NOW !
Call to learn how the Help Desk can help you make the right HR decisions in real time.
Prefer to schedule a call?
Pick a convenient time for a free 30-minute consultation here.
TSG HR Help Desk "Make it Whole" Guarantee
If the TSG-HR Help Desk provides information that leads to unexpected expense in resolving the issue, we will represent our client company against legal or regulatory agency and resolve it, at our cost.