Significant Challenges in the Technology Industry:
- Finding good employees
- Drug use
- Poor leadership
- Reliability
- Fighting among employees
- Theft of company property or equipment
- Violation of confidentiality or proprietary information
Help Desk Case Study
CASE STUDY: Technology Developer
Company has offices in three countries.
Client for 9 years
250 employees
Help Desk Impact:
- Hiring
- Sourced 2500 resumes
- Staffed field personnel as well as C-suite
- Culture
- Three employee handbooks: validated for US, UK and Canada
- 34 job descriptions
- Rebuilt structure after operations implosion caused by former owner
- Training
- 14 one-hr. training sessions
- Gov’t Agency Mitigation
- Represented and won six DOL cases
- Won 13 meritless unemployment cases
- Repelled 2 DOL audits
- Employee Issues
- 3 issues/week
- Legal Issues
- 110 hours used, per year
- Recovered stolen laptops from rogue employees
Results:
Contributed to company’s return to profitability in nine months, after near miss with Chapter 7.
DOLLARS SAVED THROUGH HELP DESK
$1.3 milion/year
Help Desk fees paid: $5,000/month (250 employees)
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TSG HR Help Desk "Make it Whole" Guarantee
If the TSG-HR Help Desk provides information that leads to unexpected expense in resolving the issue, we will represent our client company against legal or regulatory agency and resolve it, at our cost.