The Help Desk is always staffed with HR experts who are nationally certified by SHRM and have a minimum of 12 years’ real-life experience. You aren't reaching a call center -- you're reaching a specialist.
Companies with five or more employees qualify for our complete HR Help Desk plan, including:
Unlimited Calls
Call our Human Resources Help Desk to discuss your employee-related problem with a live person. Get information you know you can trust exactly when you need it.
Expert Guidance
Trust our in-house specialists for accurate and effective guidance on workers compensation, fraud, theft, unemployment matters, drug testing, workplace violence, turnover reduction and other business-critical HR matters.
Legal Services
Receive qualified legal advice on everyday employee-related questions PLUS guidance on employment agreements, contracts, non-disclosures/non-competes, court orders, and more.
1-800 Employee Hotline
Provide a safe environment for employees to discuss and vent issues before they become problems. (Confidential, issue report sent to designated Manager)
Web-Based Training
Deliver training for leaders and line personnel on HR for non-HR Managers, Conflict Management, Harassment Avoidance, Turnover Reduction, and more.
Recruiting Support
Access our in-house recruiters for guidance and assistance with sourcing of candidates and on-boarding new employees. We will build the job description, post job, screen applicants, set appointments and complete on-boarding.
Customized Employer Forms
Receive employee handbooks, job descriptions, termination letters, hiring forms, I-9’s, promotion/demotion forms, and more.
Full-Service Payroll and Benefit Administration
Full-service health and welfare benefits support along with payroll services, to get employees paid on time.
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Compare the power in our Help Desk to a Typical Professional Employer Organization
| Service | Typical PEO | TSG-HR HELP DESK |
|---|---|---|
| Customizable Documents | ||
| HR Support Live Call Center |
Many moving toward web-based portals instead |
|
| Talent Management and Separation Support |
General guidelines, not issue-specific |
|
| Access to Owner for immediate issue resolution | ||
|
HR guidance based on the "gray areas": the specific business, culture and team needs. |
||
| Proactive legal, compliance and regulatory support | ||
|
Flat fee, per employee, per month. No hidden costs or assessments. |
||
|
Access to design & implementation specialists for HR functional automation |
||
|
Recruitment support – Job descriptions, candidate screening, scheduling candidates, rejection letters, full on-boarding |
Compare Help Desk to a Typical Payroll Service
Comparison based on services described during survey conducted in December, 2019.
| Service | Payroll Service | TSG-HR HELP DESK |
|---|---|---|
| Customizable Documents |
Access to general templates |
|
| HR Support Live Call Center |
Payroll issues only |
|
| Talent Management and Separation Support | ||
| Access to Owner for immediate issue resolution | ||
|
HR guidance based on the "gray areas": the specific business, culture and team needs. |
||
| Proactive legal, compliance and regulatory support | ||
|
Flat fee, per employee, per month. No hidden costs or assessments. |
||
|
Access to design & implementation specialists for HR functional automation |
||
|
Recruitment support – Job descriptions, candidate screening, scheduling candidates, rejection letters, full on-boarding |
TSG HR Help Desk "Make it Whole" Guarantee
If the TSG-HR Help Desk provides information that leads to unexpected expense in resolving the issue, we will represent our client company against legal or regulatory agency and resolve it, at our cost.